Terms of Service

By visiting and using the No Worries Pet Resort & Spa website, you agree to follow these Terms of Service. These terms apply to all visitors, customers, and others who access or use the site:

1. Use of Our Site

You may not:

  • Use the site for unlawful purposes

  • Copy, distribute, or commercially exploit any content on this site without permission

  • Share protected member-only content (e.g., private client forms or booking pages)

2. Services & Appointments

All boarding, daycare, and grooming services are by appointment only. Reservations are secured once confirmed through our scheduling system or via direct contact. We reserve the right to refuse service to any pet or owner at our discretion for the safety and well-being of all guests.

3. Health & Safety Requirements

All pets must be up-to-date on required vaccinations, flea/tick prevention, and in good general health to attend boarding, daycare, or grooming appointments. Proof of vaccinations must be provided prior to the first visit and updated annually.

Group play and daycare are only available to pets that are spayed or neutered, non-aggressive, and able to safely socialize with others.

4. Cancellations & No-Shows

We kindly ask for at least 2 weeks notice for boarding and daycare and 48 hours for grooming to cancel or reschedule appointments. No-shows or late cancellations may result in a fee. Repeated missed appointments may result in limited booking privileges.

5. Gift Cards

Gift card purchases are final and non-refundable. Gift cards do not expire and can be used toward boarding, daycare, or grooming services. They are transferable but not redeemable for cash.

6. Payments & Refunds

Payment is due at the time of service unless otherwise arranged. We do not offer refunds for services rendered, but if you are unsatisfied for any reason, please contact us so we can make it right.

7. Photo Release

With your consent, photos or videos of your pet may be taken during their stay and used for promotional purposes on our website, social media, or marketing materials. If you do not wish for your pet to be photographed, please let us know in advance.

8. Copyright & Intellectual Property

All content on this website – including images, branding, service descriptions, and logos – is the property of No Worries Pet Resort & Spa and may not be copied or reproduced without written permission. To report copyright concerns, contact us using the information below.

9. Governing Law

These Terms are governed by the laws of the United States and the State of New York.

10. Contact

Questions about our policies or your pet’s stay? Reach out to us here.

Privacy Policy

This Privacy Policy explains how No Worries Pet Resort & Spa collects, uses, and protects your personal information when you visit our website, schedule a service, submit a form, or interact with our team online.

1. Information We Collect

We collect personal information when you:

  • Schedule a boarding, daycare, or grooming appointment

  • Purchase a gift card

  • Submit a contact or inquiry form

  • Upload pet information for booking or registration

This may include:

  • Name

  • Email address

  • Phone number

  • Pet information (e.g., name, breed, age, medical needs)

  • Billing/shipping address

  • Payment details

  • Any notes, files, or forms you provide

We also collect information about how you use our website, such as:

  • Browser, network, and device details

  • Pages visited, clicks, scroll behavior, and session duration

  • Referring pages and IP address

  • Date and time of access

2. How We Use Your Information

We use your information to:

  • Process bookings, payments, and account updates

  • Communicate with you about your pet’s reservation or care

  • Send confirmations, appointment reminders, and service updates

  • Respond to inquiries or follow up on service feedback

  • Improve our website and customer experience

Order- and account-related emails (like confirmations or reminder emails) are necessary and cannot be unsubscribed from. With your permission, we may also use photos or videos of your pet taken during their visit for promotional use on our website, social media, or marketing materials.

3. Sharing Your Information

We do not sell or rent your personal information. We share it only as needed with trusted third-party service providers, including:

  • Squarespace – our website and booking platform

  • Square – our payment processor (see Square’s Privacy Policy)

  • Google Places API – to assist with address entry during checkout

  • Google Fonts and Adobe Fonts – for site styling

These providers may collect limited data (like your IP address or device info) to help operate our website securely and efficiently.

4. Cookies & Analytics

This site uses cookies and similar technologies to ensure website functionality and improve performance.

  • Required Cookies: Help the website load and function correctly

  • Analytics Cookies: Collected only with your consent via the cookie banner

We use Squarespace Analytics to understand:

  • Site traffic and usage patterns

  • Visitor behavior (clicks, scrolls, searches)

  • Device and network characteristics

This data is collected in de-personalized form to help us enhance the user experience.

5. Forms & Scheduling

When you submit a form (e.g., contact, new client intake, or appointment request), we collect the information you provide, including:

  • Your name and contact information

  • Appointment details (e.g., services needed, special notes)

  • Uploaded files (e.g., pet vaccination records)

6. Your Rights

You have the right to:

  • Access, correct, or update your personal information

  • Unsubscribe from marketing emails

  • Request deletion of your data

To make a request, please contact us using the information below.

7. Contact

Have questions or concerns about your privacy? Reach out to us here: